Refund policy

Refund & Return Policy

At Posterity, we're committed to creating products that bring families together through meaningful conversations and memorable experiences. If something isn't right with your order, we're here to help.

Returns

We accept returns within 7 days of the delivery date for eligible items.

To qualify for a return, your item must:

  • Be unused and unopened

  • Be in its original packaging

  • Be in the same condition you received it

To initiate a return, please contact us at contact@shopposterity.com with your order number and reason for the return. Once your return request is approved, we'll provide instructions for returning your item.

Please note:

  • Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

  • Original shipping charges are non-refundable.

  • Refunds are processed after the returned item has been received and inspected.

Opened Games

Because Posterity is a board game intended for gameplay, opened or used games are not eligible for return unless they arrive damaged, defective, or with missing components.

Damaged, Defective, or Missing Items

If your order arrives damaged, contains defective components, or is missing pieces, please contact us within 7 days of delivery.

To help us resolve the issue as quickly as possible, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product

  • Photos of the shipping box and packaging (if applicable)

Once reviewed, we'll determine the best solution, which may include:

  • Replacement components

  • A replacement game

  • A full refund, if a replacement is not available

Preorders

During preorder periods, your purchase reserves inventory from our production run.

Preorder cancellations are accepted for a full refund any time before your order has shipped.

Once your preorder has shipped, it is subject to this Refund & Return Policy.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Posterity is not responsible for lost or stolen packages.

If you believe your package was delivered incorrectly, we recommend contacting the shipping carrier directly. We'll gladly assist with providing shipment details or supporting a carrier claim when possible.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after your refund has been processed for the funds to appear in your account, depending on your financial institution.

Contact Us

If you have any questions about your order or this policy, we'd love to help.

Email: contact@shopposterity.com

Thank you for supporting Posterity. We're honored to be part of your family's journey toward building lasting wealth, one game night at a time.